Defined and implemented FDA-compliant food safety program.
Delivered personal attention to customers ensuring high level of satisfaction, generating repeat clientele, and encouraging word of mouth referrals; earned valuable repeat and referral business based on excellent customer relations.
Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectives.
Recruited, trained, and motivated staff of cooks, servers, and bartenders. Fostered a team atmosphere through coaching, training, communication, and motivation.
Negotiated agreements with suppliers and vendors that resulted in significant benefits to the company and savings for the customers.
Practiced careful management and handling of stock to minimize waste and increase profits.
Verified incoming shipments, checking specifications and quantities; rejected damaged goods and arranged for return to vendor.
Trained new service staff to focus on delivering a quality customer experience and maintenance of high standards of cleanliness, safety, and quality.